Rocío Fernández
About Rocío Fernández
Rocío Fernández is a Customer Account Manager at Epicor Software with extensive experience in sales and business development roles, particularly at SAP and Capgemini.
Current Title and Role
Rocío Fernández is currently serving as a Customer Account Manager at Epicor Software. She has been with the company since 2016. In this role, she focuses on managing customer accounts, ensuring client satisfaction, and developing long-term business relationships.
Professional Experience at Epicor Software
Since joining Epicor Software in 2016, Rocío Fernández has been working as a Customer Account Manager. Her responsibilities involve overseeing client accounts, ensuring their requirements are met, and maintaining exceptional customer service standards.
Previous Role at Capgemini
Before her current role, Rocío Fernández worked at Capgemini for three years from 2013 to 2016. She served as a SAP Business Development Manager, where she was responsible for driving business development initiatives for SAP-related services.
Roles at SAP
Rocío Fernández has a significant tenure with SAP, where she worked in various capacities from 1994 to 2012. Her roles included Training Manager (1994-1995), Education Account Executive (1996-1998), Education Account Manager (1998-2008), Territory Sales Manager (2008-2009), and Channel Sales Manager (2009-2012). In these roles, she gained extensive experience in education, sales, and channel management within the company's framework.
Early Career at the State of Illinois
At the early stage of her career, from 1990 to 1994, Rocío Fernández worked as an International Trade Specialist at the State of Illinois. She was involved in facilitating and promoting international trade relations, which provided her with valuable insights and experience in the trade sector.