Roman Fric
About Roman Fric
Roman Fric is a Technical Support Analyst at Epicor Software and a Senior Technical Specialist at Tieto.
Current Position at Epicor Software
Roman Fric has been serving as a Technical Support Analyst at Epicor Software since 2018. In this role, he is responsible for providing technical assistance and support to customers using Epicor's software solutions. His responsibilities include troubleshooting software-related issues, guiding users through problem-solving processes, and ensuring efficient resolution of technical queries.
Role at Tieto
Since 2016, Roman Fric has been working at Tieto as a Senior Technical Specialist. His position involves providing advanced technical support and specialized expertise in IT systems. He collaborates with different teams to help maintain and improve the company's technical infrastructure.
Previous Experience at AT&T
Roman Fric worked at AT&T as a Senior Technical Support Associate from 2013 to 2016. During this time, he provided high-level technical support for various AT&T products and services. His role included diagnosing and resolving complex technical issues, ensuring customer satisfaction, and contributing to improvements in support processes.
Internship at Benestra, s. r. o.
In 2013, Roman Fric completed a three-month internship at Benestra, s. r. o. As an intern, he gained valuable hands-on experience in the telecommunications industry, working on different projects and supporting the company's technical operations.
Education at UCN
Roman Fric pursued an AP degree at UCN from 2011 to 2013. His academic program provided him with foundational knowledge and skills in IT and related fields, preparing him for his future roles in technical support and specialist positions.