Roxana Zaldivar
About Roxana Zaldivar
Roxana Zaldivar is the Manager of ERP Support at Epicor Software, with extensive experience in business intelligence, development, and ERP support.
Manager, ERP Support at Epicor Software
Roxana Zaldivar is currently the Manager of ERP Support at Epicor Software. She has held this position since 2016, based in the Monterrey Area, Mexico. Her role involves overseeing ERP support operations, ensuring efficient team performance, and maintaining high standards of customer service. With years of experience at Epicor in various capacities, Roxana brings deep insights and valuable expertise to her managerial responsibilities.
Career at Epicor Software
Roxana Zaldivar has a long-standing career at Epicor Software with various roles in ERP support. She started as an Analyst in ERP Support from 2009 to 2011. Following her role as an analyst, Roxana advanced to Team Leader for ERP Support from 2011 to 2016. Her journey at Epicor culminated in her current managerial position, reflecting her growth and adeptness in the ERP domain.
Experience at Teleperformance
Before joining Epicor, Roxana Zaldivar worked at Teleperformance from 2008 to 2009. She held dual roles in Business Intelligence and Business Development. Her responsibilities included lead generation and market research, supporting Business Development executives. Roxana's tenure at Teleperformance helped hone her skills in market analysis, customer insights, and strategic planning.
Education at Universidad de Monterrey
Roxana Zaldivar studied at the Universidad de Monterrey. Although the duration is stated ambiguously, her educational background is an asset in her professional roles. The knowledge and skills gained during her time at the university have contributed to her expertise in business intelligence, ERP systems, and leadership.
Skills and Attributes
Roxana Zaldivar is bilingual, adept in problem-solving, negotiation, and people management. Her experience spans roles requiring exceptional analytical and leadership capabilities. Known for her strong work ethic and positive attitude, Roxana excels in team environments and manages her responsibilities with a can-do mentality.