Ruben Miranda
About Ruben Miranda
Ruben Miranda is a Supervisor II in Corporate Sales Operations and Sales Support at Epicor Software, with extensive experience in sales operations and process improvement.
Company
Ruben Miranda is currently employed at Epicor Software. At Epicor, he serves in the role of Supervisor II, Corporate Sales Operations and Sales Support. He has been with the company since 2013, where he held various positions before being promoted to his current role in 2017.
Title
Ruben Miranda holds the title of Supervisor II, Corporate Sales Operations and Sales Support. In this capacity, he oversees the operations and support functions for the corporate sales division at Epicor Software. His responsibilities include managing data quality, user support, and contract execution teams.
Education and Expertise
Ruben Miranda has extensive expertise in corporate sales operations and sales support. His technical proficiency includes re-organizing sales operations, leading quality assurance and user acceptance testing activities, and reducing the update backlog for CRM and CPQ tools using agile methodologies. He is skilled at collaborating with multiple cross-functional teams, including Finance, Pricing, Legal, and Professional Services.
Background
Ruben Miranda began his career at Epicor Software in 2013 as an Analyst, Corporate Sales Operations. He swiftly progressed through the ranks, securing positions such as Team Lead and Supervisor before being promoted to his current role of Supervisor II, Corporate Sales Operations and Sales Support in 2017. During his tenure, he has implemented significant changes in the corporate sales operations structure and enhanced the efficiency of various operational processes.
Achievements
Ruben Miranda has achieved numerous milestones at Epicor Software. He successfully implemented a re-organization structure for the Sales Operations and Sales Support teams, which included establishing three main teams focused on data quality, user support, and contract execution. He led quality assurance and user acceptance testing for the Epicor CPQ implementation project, resulting in successful data load and configuration of constraint rules. Additionally, he significantly reduced the CRM and CPQ update backlog from weeks to just a few hours, leveraging agile development methodologies. His collaborative efforts have also resolved numerous case management issues efficiently, maintaining a catalog of thousands of SKUs and price books in 17 different currencies for a global sales force.