Samuel Ramos
About Samuel Ramos
Samuel Ramos is the Principal Manager for Service Delivery at Epicor, with extensive experience in IT management and a strong background in Information Security and IT Audit.
Current Role at Epicor
Samuel Ramos currently serves as the Principal Manager for Service Delivery at Epicor. He has been with the company since 2021, based in Monterrey, Nuevo León, México. His role involves overseeing service delivery processes and ensuring that customer expectations are met consistently. With a focus on managing SaaS Cloud products, Samuel brings extensive expertise in ITIL processes, including Major Incident, Problems/RCA, and Change Management. His position at Epicor reflects his continued commitment to excellence in IT service management.
Previous Experience at IBM
Before joining Epicor, Samuel Ramos held significant roles at IBM. From 2015 to 2021, he worked as the IT Manager - Global Manager for Service Delivery in Monterrey y alrededores, México. Prior to that, he served as the Major/Critical Incident and Problem Management Team Lead from 2012 to 2015. His tenure at IBM demonstrated his ability to manage complex IT environments and enhance service delivery processes. His responsibilities included managing major incidents, conducting root cause analyses, and implementing change management strategies.
Educational Background
Samuel Ramos earned a Master's degree in Administration of Information Technologies from EGADE Business School - Tec de Monterrey, completing his studies in 2004. He also holds a Bachelor of Science in Computer System Engineering from Instituto Tecnológico de Veracruz, obtained in 2002. His formal education provided a strong foundation in both theoretical and practical aspects of IT management. Additionally, Samuel's educational journey underscores his continuous dedication to advancing his knowledge and skills in the field of information technology.
Consulting and Academic Roles
Samuel Ramos has held various consulting and academic positions, contributing to his well-rounded expertise in IT management. He worked as an Incident & Problem Management Consultant at CEMEX from 2010 to 2011 and as an IT Senior Consultant at PricewaterhouseCoopers in 2008. His academic roles include serving as a Junior Professor at EGADE Business School - ITESM from 2006 to 2008 and as a Business coach, Project Manager, and Administrative & Finance coordinator at EGADE Business School - Tec de Monterey from 2005 to 2008. These roles reflect his versatility and ability to apply IT solutions across different domains.