Shannon Howell
About Shannon Howell
Shannon Howell is an Account Manager at Epicor in Solon, Ohio, with extensive experience in various managerial roles within the company since 2008.
Current Role at Epicor
Shannon Howell has been serving as an Account Manager at Epicor since 2018, working in Solon, Ohio. In this role, the focus is on managing client accounts, ensuring customer satisfaction, and facilitating the smooth execution of various projects and business initiatives.
Previous Role as Product Support Manager
Before stepping into the role of Account Manager, Shannon Howell worked as a Product Support Manager at Epicor from 2017 to 2018. In this position, responsibilities included overseeing product support operations, managing support teams, and ensuring timely resolution of customer issues.
Experience as EDI/PX and Tier 1 Manager
From 2014 to 2017, Shannon Howell held the position of EDI/PX and Tier 1 Manager at Epicor. This role involved managing Electronic Data Interchange (EDI) and PX processes, alongside Tier 1 support operations. The position required a deep understanding of EDI systems and managing a team to address client needs.
Role as EDI/PX Team Lead
Shannon Howell served as the EDI/PX Team Lead at Epicor from 2013 to 2014. Responsibilities included guiding a team of professionals in executing EDI and PX-related tasks, ensuring compliance with industry standards, and enhancing team performance through effective leadership.
Early Career as EDI Technical Consultant
Starting in 2008, Shannon Howell began their career at Epicor as an EDI Technical Consultant, a role held until 2013. This position focused on providing technical expertise on EDI systems, working closely with clients to implement solutions, and resolving technical issues associated with EDI applications.