Simon Everest
About Simon Everest
Simon Everest is a Senior Technical Support Analyst at Epicor Software in Austin, Texas, with a career spanning various roles in technical support and customer success management.
Company
Simon Everest is currently employed at Epicor Software in Austin, Texas, United States. He has been with the company since 2012, serving as a Senior Technical Support Analyst. Epicor Software is known for providing industry-specific enterprise software solutions.
Title
Simon Everest holds the title of Senior Technical Support Analyst. His current role involves providing technical support and analytical insights to Epicor Software's client base. This position emphasizes problem-solving and client interaction.
Career Background
Simon Everest has accumulated extensive experience in technical support roles. Prior to his tenure at Epicor Software, he worked at ServiceNow as a Customer Success Manager from 2010 to 2012. He also held positions at LANDesk Software as Support Account Manager (2009–2010) and Senior Product Support Engineer (2008–2009). From 2001 to 2008, he served as a Senior Product Support Analyst at Touchpaper. Earlier in his career, he was a Support Analyst at Fidessa and Royalblue Financial Corp from 1996 to 2001, and at Popkin Software/Real-time Consultants from 1992 to 1996.
Education and Expertise
Simon Everest studied at Bournemouth University, where he earned a Bachelor of Science degree from 1990 to 1994. Before attending university, he completed his secondary education at Myton School from 1983 to 1988. His formal education laid a robust foundation for his technical support and customer service expertise.