Soir Rios Kernz
About Soir Rios Kernz
Soir Rios Kernz is an Operations Analyst in Consulting Operations at Epicor Software Corp, with a background in Computer Software Engineering.
Title and Role at Epicor Software Corp
Soir Rios Kernz holds the title of Operations Analyst, Consulting Operations at Epicor Software Corp. In this role, Soir has been responsible for providing first-line support for E4SE product issues and questions. This includes ensuring smooth project setup and resolving incorrect time and expense entries. Soir also handles customer billing issues and supports the Statement of Work (SOW) and Pipeline processes, contributing to efficient consulting operations. Additionally, Soir manages the airfare import processes, facilitating the overall support structure in consulting operations.
Educational Background
Soir Rios Kernz has a strong educational foundation in Computer Software Engineering. Soir attended Universidad Regiomontana, A.C., studying Computer Software Engineering and achieving a degree in Ingeniería Tecnologías de Información from 2009 to 2011. Prior to that, Soir attended the Instituto Tecnológico y de Estudios Superiores de Monterrey from 2005 to 2007, pursuing studies in Computer Software Engineering. Further back, Soir completed high school at Prepa Tec Eugenio Garza Laguera, earning a High School/Secondary Diploma from 2002 to 2005.
Support Responsibilities
In the role of Operations Analyst at Epicor Software Corp, Soir Rios Kernz is tasked with providing first-line support for the E4SE product. The responsibilities include addressing issues and questions related to project setup and resolving inaccuracies in time and expense entries. Soir's efforts ensure the smooth operation and resolution of frontline product concerns, enhancing customer support experience.
Customer Billing and Process Support
At Epicor Software Corp, Soir Rios Kernz also handles critical backend operations, notably addressing customer billing issues. As part of the consulting operations team, Soir supports the SOW and Pipeline processes, playing a key role in maintaining the efficiency and accuracy of these functions. This ensures that consulting operations run smoothly and meet client expectations.
Airfare Import Management
One of the unique aspects of Soir Rios Kernz's role at Epicor Software Corp is the management of airfare import processes. This task involves overseeing the integration and accuracy of airfare data within the company's consulting operations, contributing to comprehensive support systems tailored to meet the demands of internal and external stakeholders.