Tommy Fox
About Tommy Fox
Tommy Fox is the Director of Customer Services at Epicor, with extensive experience in enterprise software leadership and business transformations.
Current Role at Epicor
Tommy Fox currently serves as the Director of Customer Services at Epicor. He has held this position since 2017, operating out of the Austin, Texas area. In this role, he oversees customer service operations, bringing extensive experience in enterprise software leadership to enhance customer satisfaction and support. His responsibilities likely involve managing service teams, implementing customer service strategies, and ensuring the efficient resolution of customer issues.
Previous Role at Optimal Electronics Corp
Prior to joining Epicor, Tommy Fox was the Chief Operating Officer (COO) at Optimal Electronics Corp from 2008 to 2017. During his nine-year tenure, he was responsible for overseeing the company's operations in the Austin, Texas area. His role would have included managing day-to-day operations, optimizing performance, and contributing to the strategic direction of the company.
Experience at Kershner Trading Group
Tommy Fox worked at Kershner Trading Group as the Vice President of Engineering from 2005 to 2007. In this position, he spent two years driving engineering initiatives and contributing to the technological advancements within the company. His role would have encompassed managing engineering teams, developing new technologies, and ensuring seamless integration with business goals.
Educational Background
Tommy Fox has a robust educational background. He holds an Executive MBA from The University of Texas at Austin. Additionally, he achieved a Master of Science in Computer Science & Networking from Southern Methodist University and a Bachelor of Science in Electrical Engineering & Computers from Texas Tech University. These academic credentials underpin his expertise in business management, computer science, and electrical engineering.
Specialized Expertise
Tommy Fox possesses specialized expertise in enterprise software leadership, particularly in the domains of operations and product management. His professional background includes leading business transformations, initiating new business ventures, and growing revenue streams. Fox is particularly skilled in developing product segment leaders and has a strong foundation in managing complex business processes and technological innovations.