Wesley Zupan
About Wesley Zupan
Wesley Zupan is an IT Analyst at Epicor, with a background in IT support and technical documentation.
Current Position at Epicor
Wesley Zupan currently holds the position of IT Analyst at Epicor since 2022. His responsibilities include serving as the main point of contact for Mac OS-related issues, including both software and hardware matters. In a corporate setting, he provides C-Level Executive Support, handling high-end requests for Windows and MacOS platforms. Additionally, Wesley collaborates with the engineering team to enhance MDM solutions such as JAMF and Microsoft Intune, focusing on configuration, testing, documentation, and release to end users. He actively monitors the ServiceNow queue to ensure all service requests, incidents, and tasks meet SLA standards.
Previous Experience at Tesla
From 2021 to 2022, Wesley Zupan worked at Tesla as an IT Support Specialist in Draper, Utah. During his tenure, he provided detailed IT support, focusing on Mac OS and Windows environments. He was instrumental in managing IT-related issues and contributing to the efficiency of the support team. This role also involved routine monitoring of service queues and creating technical documentation to streamline processes.
Role at SME Steel Contractors
Before his tenure at Tesla, Wesley Zupan worked as an IT Support Specialist at SME Steel Contractors for 11 months from 2020 to 2021 in West Jordan, Utah. His primary role was to handle IT support tasks, ensuring that hardware and software systems were effectively maintained and operated. Wesley contributed to increasing operational efficiency and resolving technical issues promptly, playing a crucial role in the company's IT department.
Early Career and Education
Wesley Zupan's early professional experience includes roles at Kleen Life as a House Cleaner (2019-2021) and Target as an Electronic Sales Associate (2017-2019). He holds an Associate of Science in Computer and Information Sciences and Support Services from Salt Lake Community College (2019-2021) and completed a relevant program at Canyons Technical Education Center (2017-2018). Additionally, he graduated with an Advanced Honors Diploma from Alta High School, where he studied general subjects from 2015 to 2019.
Technical Contributions and Projects
In his roles, Wesley Zupan has made significant technical contributions, particularly in creating technical and SOP documentation for internal teams and external users. He has participated in projects focusing on APIs and SQL databases in collaboration with various teams. His work includes reviews and validations of SLA and other operational metrics, enhancing the efficiency of IT services in his organizations.