Aalok Upadhyay
About Aalok Upadhyay
Aalok Upadhyay serves as the Site Leader Operations India and Director of Client Services (eDiscovery) at Epiq, where he has worked since 2015. He possesses extensive experience in operations, marketing, finance, and human resource management, and has a strong focus on improving client relationships and operational efficiency.
Work at Epiq
Aalok Upadhyay has been employed at Epiq since 2015, serving as the Site Leader Operations India and Director of Client Services in the eDiscovery sector. His responsibilities include creating and managing an Information Security Management System that complies with ISO:27001:2013 standards. He focuses on strategic planning to enhance business performance metrics and transform operational units into profit centers. Upadhyay also emphasizes improving client relationships and expanding service areas to boost client satisfaction and reduce costs.
Previous Experience at Mangalam Information Technologies
Prior to joining Epiq, Aalok Upadhyay worked at Mangalam Information Technologies Private Limited for 12 years, from 2003 to 2015. In his role as Process Head for eDiscovery, he was responsible for operations and client services. His experience there contributed to his expertise in establishing new business units and managing client services effectively.
Education and Expertise
Aalok Upadhyay holds a Master of Business Administration (MBA) with a dual specialization in Operations and Human Resource Management from Symbiosis Institute of Management Studies, completed between 2008 and 2010. He also earned a Diploma in Marketing from Ahmedabad Management Association in 2012. Additionally, he has achieved certifications in Project Management Professional (PMP) and Six Sigma Green Belt, enhancing his operational and project management skills.
Professional Development and Certifications
Aalok Upadhyay is actively pursuing professional development through various certifications. He has been studying at MSME (Govt. of India) to achieve Project Management Professional (PMP) certification since 2022. He also obtained Six Sigma Green Belt certification in 2015. His commitment to continuous improvement is reflected in his use of methodologies like KAIZEN to eliminate waste and enhance process efficiency.
Community Engagement and Environmental Initiatives
Aalok Upadhyay is involved in community engagement through awareness programs focused on environmental issues, specifically on 'How to Beat Plastic Pollution.' This initiative is part of his role in the Environment Committee, highlighting his commitment to promoting sustainability and environmental responsibility within the workplace and the community.