Abdourahim A Ismail
About Abdourahim A Ismail
Abdourahim A Ismail is a Contact Center Agent at Epiq and a Digital Marketing Coordinator at the Federation of Black Canadians, both roles held since 2021. He has a background in customer relationship management, business development, and law, with a Bachelor's degree in Political Science from the University of Ottawa.
Work at Epiq
Abdourahim A Ismail has been employed as a Contact Center Agent at Epiq since 2021. In this role, he has developed skills in customer service and support, contributing to the company's operations in Canada. His experience in this position spans three years, during which he has engaged with clients and addressed their inquiries effectively.
Current Role at Federation of Black Canadians
Since 2021, Abdourahim A Ismail has served as the Digital Marketing Coordinator at the Federation of Black Canadians. In this capacity, he applies his expertise in digital marketing strategies to enhance the organization's outreach and engagement efforts. His work focuses on promoting initiatives that support the Black Canadian community.
Previous Employment Experience
Abdourahim A Ismail has a diverse work history. He worked as a Business Development Representative at OnPath Business Solutions from 2018 to 2020. Prior to that, he held various roles including Communication Officer at ASE Community Foundation for Black Canadians with Disabilities in 2021, Cashier Customer Service at Walmart from 2015 to 2016, and Deputy Returning Officer at Élections Canada in 2015. Additionally, he served as a Central Poll Supervisor for Elections Ontario in 2020.
Education and Expertise
Abdourahim A Ismail holds a Bachelor's degree in Political Science and Government from the University of Ottawa, where he studied from 2017 to 2019. He also studied Legal Assistant/Paralegal at Collège La Cité, achieving a Law Clerk designation from 2015 to 2017. His educational background provides him with a strong foundation in law and governance, complemented by expertise in Customer Relationship Management (CRM).
Community Involvement and Volunteering
Abdourahim A Ismail has a background in volunteering, reflecting his commitment to community service. His involvement in various organizations demonstrates a dedication to supporting initiatives that benefit underrepresented groups, particularly within the Black Canadian community.