Alastair Hogg
About Alastair Hogg
Alastair Hogg is an experienced IT professional currently serving as an ALTO Cloud Support Technician at Epiq in London. He has held various roles in desktop and server support across notable companies, demonstrating proficiency in deployment tools and virtualization technologies.
Current Role as Alto Cloud Support Technician
Alastair Hogg currently serves as an Alto Cloud Support Technician at Epiq, a position he has held since 2019. In this role, he focuses on providing technical support for cloud services, ensuring that users have reliable access to necessary resources. His responsibilities include troubleshooting issues related to cloud infrastructure and assisting users with their technical needs.
Previous Experience at Epiq
Before his current role, Alastair worked at Epiq as a Desktop Architect from 2016 to 2019. During his three years in this position, he contributed to the design and implementation of desktop environments, enhancing user experience and operational efficiency. His experience at Epiq has provided him with a solid foundation in desktop support and architecture.
Career Background in IT Support
Alastair has a diverse background in IT support, having worked in various roles across multiple organizations. He was a Senior Desktop Support professional at KPMG from 2010 to 2012 and at Sony Pictures Entertainment for eight months in 2010. His experience includes providing high-level support and troubleshooting for desktop environments, which has equipped him with valuable skills in user support.
Technical Skills and Certifications
Alastair possesses a range of technical skills relevant to IT support and infrastructure management. He is skilled in using the Microsoft Deployment Toolkit (MDT) 2013 for efficient deployment of Windows operating systems. Additionally, he has extensive experience with Microsoft System Center Configuration Manager (SCCM) 2007 and 2012r2, demonstrating his ability to manage large-scale IT environments. He also holds a VCP 5 (Vsphere5) certification, indicating his expertise in VMware virtualization technologies.
Experience with Server Support
Alastair has significant experience in server support, having worked at Hewlett Packard as a Server Support technician for 11 months in 2007-2008. He has a strong background in managing server hardware from leading manufacturers such as HP and Dell. His expertise includes troubleshooting VPN connections, ensuring secure and reliable remote access for users.