Amanda Halladay
About Amanda Halladay
Amanda Halladay serves as the Document Services Supervisor at Epiq, where she has worked since 2022. With a background in compliance and administrative roles, she oversees a team that handles a significant portion of client task requests and focuses on performance evaluations and workflow improvements.
Current Role at Epiq
Amanda Halladay serves as the Document Services Supervisor at Epiq, a position she has held since 2022. In this role, she oversees a team responsible for completing approximately 40% of all client task requests weekly. Her responsibilities include conducting performance evaluations, assisting team members in goal setting, and monitoring customer satisfaction data to provide timely feedback for improvement. Halladay encourages innovation within her team to achieve results and serves as a department liaison to ensure collaborative efforts meet or exceed goals and standards.
Previous Experience at Epiq
Prior to her current role, Amanda Halladay worked at Epiq in various capacities. She was a Senior Document Services Specialist for two months in 2022 and held the position of Document Services Specialist from 2021 to 2022 for 11 months. Additionally, she worked as a Workflow Coordinator for five months in 2022. In these roles, she contributed to streamlining workflow and resolving issues, enhancing the efficiency of document services.
Professional Background
Amanda Halladay has a diverse professional background with experience in compliance and administrative roles. She worked as a Compliance Specialist at Perlman & Perlman, LLP from 2016 to 2020, following a brief tenure as an Administrative Assistant at the same firm in 2016. Halladay also served as a Senior Compliance Specialist at the Arizona Department of Economic Security in 2020. Her earlier roles include positions at McKesson Health Solutions as a Reimbursement Specialist and at CROSSMARK as an Event Specialist.
Education and Academic Background
Amanda Halladay studied at New Mexico State University, where she earned a Bachelor of Arts (B.A.) degree in Sociology. Her academic journey spanned from 2004 to 2014, providing her with a solid foundation in social sciences. This educational background supports her professional roles in compliance and document services, where understanding social dynamics can be beneficial.
Skills and Contributions
In her current role, Amanda Halladay conducts performance evaluations and assists team members in setting goals. She participates in project teams to streamline workflow and resolve issues. Halladay monitors customer satisfaction data and provides feedback for improvement. Additionally, she resolves grievances and issues raised by team members and other job requestors, including lawyers and paralegals, contributing to a collaborative work environment.