Angelina Naugle
About Angelina Naugle
Angelina Naugle serves as the Interim Supervisor at Epiq, a position she has held since 2020. With a background in business marketing and management, she has extensive experience in call center operations and quality assurance.
Work at Epiq
Angelina Naugle has been serving as the Interim Supervisor at Epiq since 2020. In this role, she has utilized her extensive experience in team management and operational oversight. Prior to her current position, she worked as a Team Lead at Epiq from 2016 to 2020, where she was responsible for guiding team performance and ensuring project goals were met. Her tenure at Epiq spans a total of four years, during which she has contributed to various initiatives aimed at improving operational efficiency.
Education and Expertise
Angelina Naugle studied at Capital University, where she earned a Bachelor of Arts (B.A.) in Business Marketing and Management from 1998 to 2003. Her educational background has equipped her with a solid foundation in business principles, marketing strategies, and management practices. This knowledge has been instrumental in her various roles across different organizations, allowing her to effectively manage teams and projects.
Professional Background
Angelina Naugle has a diverse professional background with experience in various roles. Before joining Epiq, she worked at Complete Research Connection as a Call Center Manager from 2014 to 2016, where she managed the daily schedules of 110 employees. She also served as a Dialer and Training Coordinator at Apelles from 2013 to 2014, where she forecasted call volume and staffing needs. Her earlier experience includes roles at Insula Research and Express Scripts, contributing to her comprehensive understanding of operational management.
Key Responsibilities and Contributions
Throughout her career, Angelina Naugle has undertaken several key responsibilities that highlight her expertise in operational management. She has developed and adjusted workflow schedules for pharmaceutical operations involving up to 350 employees. Additionally, she has played a significant role in quality assurance, identifying operational deficiencies and fostering relationships with auditors to enhance compliance. Angelina has also implemented career path development programs to nurture future leaders within organizations.