Cara Donahue
About Cara Donahue
Cara Donahue is a Program Manager at Epiq, where she has worked since 2019. She has extensive experience in management and human resources, having held various roles in organizations such as FEMA, Southeast Venture, LLC, and ECHO.
Current Role at Epiq
Cara Donahue has been serving as a Program Manager at Epiq since 2019. In her role, she collaborates with various teams, including Data Services, Client Services, and Claims Operations, to provide guidance on best practices for project setup and execution. She leads a team of 40 individuals, which includes 5 leads, a SPOC Coordinator, 3 CAII’s, 8 SPOCs, and 32 Analysts in Special Processes. Under her leadership, the Special Processes team successfully transitioned from Beaverton, OR to Phoenix, AZ, expanding the workload from 1 to 13 high-profile cases.
Previous Experience
Prior to her current position, Cara Donahue held several roles in different organizations. She worked as an Administrative Assistant at Southeast Venture, LLC from 2008 to 2009 in Nashville, TN. She also served as a Human Resources Manager and Retail Manager at ECHO (Educational Concerns for Hunger Organization) from 2012 to 2014 in Fort Myers, FL. Additionally, she was the Director of HR & Affiliation at New Mission Systems International from 2001 to 2003 in Fort Myers, FL, and worked as a Senior Team Leader at Target from 2010 to 2011 in Fort Myers, FL. Cara also gained experience as an Intergovernmental Affairs Specialist at FEMA from 2011 to 2012 in Nashville, TN.
Education and Expertise
Cara Donahue earned her Bachelor of Arts degree in Marketing and Non-profit from Cedarville University, where she studied from 1995 to 1999. Her educational background provides her with a strong foundation in marketing principles and non-profit management, which she applies in her professional roles. Her expertise includes project management, team leadership, and human resources, enabling her to effectively manage teams and enhance operational performance.
Leadership and Team Development
In her current role, Cara Donahue is responsible for recruiting, training, leading, and mentoring a leadership team of 9 individuals. She identifies training needs and collaborates with trainers, leadership, and management to enhance training programs aimed at improving performance quality. Her leadership approach focuses on developing team capabilities and ensuring effective execution of projects.
Crisis Management and Adaptability
Cara Donahue demonstrated her crisis management skills by successfully mitigating a ransomware attack and facilitating the transition of her team to a work-from-home setup. This adaptability showcases her ability to manage challenges effectively while maintaining operational continuity.