Carlos A
About Carlos A
Carlos A is a Site Manager currently employed at Epiq and has held various leadership roles in the customer service and operations sectors. He has extensive experience in management and team leadership across multiple organizations in Ohio.
Current Role at Epiq
Carlos A serves as the Site Manager at Epiq, a position he has held since 2024. His role is based in Ohio and requires him to work on-site. In this capacity, he is responsible for overseeing operations and ensuring that site activities align with company objectives.
Leadership at Forge Ahead Contact Services
Carlos A has been the Chief Executive Officer of Forge Ahead Contact Services since 2022. His leadership role is hybrid, allowing him to manage operations effectively while based in Ohio. He has been instrumental in guiding the company through various initiatives during his tenure.
Previous Experience at USI Insurance Services
Prior to his current roles, Carlos A worked as a Call Center Supervisor at USI Insurance Services from 2019 to 2022. His responsibilities included managing call center operations and ensuring customer satisfaction in a hybrid work environment based in Dublin, Ohio.
Experience at Safelite
Carlos A was employed at Safelite as a Scheduling/Claims Team Lead from 2017 to 2019. His role involved coordinating scheduling and managing claims processes, contributing to the efficiency of operations in Ohio.
Customer Service Role at Columbus Zoo and Aquarium
Carlos A worked as a Customer Service Ambassador and POS Lead at the Columbus Zoo and Aquarium from 2015 to 2017. In this on-site role, he focused on enhancing visitor experiences and managing point-of-sale operations.