Carlton Reynolds, MBA
About Carlton Reynolds, MBA
Carlton Reynolds, MBA, is a Site Manager at Epiq, where he has worked since 2020. He has extensive experience in operations management, having previously held various roles at Xerox and Enterprise Rent-A-Car.
Current Role at Epiq
Carlton Reynolds serves as a Site Manager at Epiq, a position he has held since 2020. In this role, he is responsible for overseeing site operations and ensuring that the team meets performance metrics. He has developed Service Level Agreements (SLAs) to assess team effectiveness in relation to contractual obligations. Additionally, he leads weekly customer communication calls to discuss account progress and customer satisfaction, fostering a collaborative environment between the team and clients.
Previous Experience at Xerox
Carlton Reynolds has extensive experience at Xerox, where he worked for over a decade in various managerial roles. He served as Account Operations Manager from 2000 to 2011, focusing on client relations in the Columbus, Ohio Area. Following this, he held the position of Client Operations Director from 2011 to 2013, and then as Sr. Manager of the Value Chain Group from 2013 to 2018. His tenure at Xerox involved implementing process improvements and managing client accounts.
Educational Background
Carlton Reynolds has a solid educational foundation. He graduated from Walnut Hills High School with a diploma. He furthered his studies at the University of Cincinnati, where he earned a Bachelor of Arts in Communication. He also attended Ohio Dominican University, obtaining a Master of Business Administration (M.B.A.) with a focus on Leadership. This educational background supports his managerial roles and strategic decision-making in his career.
Process Improvements and Team Development
At Epiq, Carlton Reynolds has implemented several initiatives aimed at enhancing team performance and customer satisfaction. He established a 'voice of the customer' process to capture and document customer feedback, which informs service delivery. He also composes and delivers evaluations for team personnel, contributing to professional development and accountability within the team. His focus on process improvements has brought a structured approach to account management.
Early Career at Enterprise Rent-A-Car
Carlton Reynolds began his career as a Branch Manager at Enterprise Rent-A-Car, where he worked from 1997 to 2000. This role provided him with foundational experience in operations management and customer service, skills that he has carried into his subsequent positions in the corporate sector.