Darla Andersen
About Darla Andersen
Darla Andersen serves as the Director of Client Services at Epiq Aacer, where she has worked since 2017. She has extensive experience in health IT, having held various roles at McKesson Health IT prior to her current position.
Current Role at Epiq
Darla Andersen serves as the Director of Client Services at Epiq Aacer, a position she has held since 2017. In this role, she focuses on enhancing customer satisfaction and optimizing client results. Andersen has deployed weekly monitoring of customer bulletins to ensure clients are maximizing their outcomes. She has also implemented survey tools to capture customer feedback and designed a tracking system to monitor onboarding activities, contributing to improved client engagement and service delivery.
Previous Experience at McKesson Health IT
Darla Andersen worked at McKesson Health IT in various roles from 2000 to 2016. She began as a Product Manager for Surgical Services from 2000 to 2005, followed by her role as Manager of Surgical Services from 2005 to 2013. Andersen then served as the Director of Professional Services from 2014 to 2016. Her tenure at McKesson Health IT provided her with extensive experience in managing services and enhancing operational efficiencies within the healthcare IT sector.
Education and Qualifications
Darla Andersen studied at Doane University, where she earned a Bachelor of Arts in Business Administration with a focus on Management and Operations. She attended the university from 1990 to 1994. Additionally, she obtained a Bachelor of Business Administration (B.B.A.) in Human Relations during the same period. Her educational background has equipped her with the necessary skills to excel in client services and management roles.
Customer Success Initiatives
At Epiq Aacer, Darla Andersen has achieved customer success through the introduction of three new offerings, which required collaboration across multiple disciplines. She has implemented business reviews with strategic and high-value customers to facilitate communication and strengthen relationships. Andersen also introduced the customer service function at Epiq Aacer, developing a toolset for efficient onboarding and process improvement, which has contributed to enhanced client satisfaction.