David Briggs
About David Briggs
David Briggs is a Contact Center Vendor Manager at Epiq, with extensive experience in the banking sector, particularly at HSBC Retail Banking and Wealth Management, where he held various roles over nearly two decades.
Current Role at Epiq
David Briggs has been serving as the Contact Center Vendor Manager at Epiq since 2017. In this role, he is responsible for managing vendor relationships and ensuring the efficiency of contact center operations. His experience in customer service and management contributes to the effectiveness of the vendor management process.
Experience at HSBC Retail Banking and Wealth Management
David Briggs has extensive experience at HSBC Retail Banking and Wealth Management, where he held multiple positions over several years. His roles included Customer Care Representative, Special Loans Representative, Mortgage Underwriter, Risk Manager, Financial Analyst, AVP Customer Service Research, and Manager of Default Servicing. His tenure at HSBC spanned from 1998 to 2016, allowing him to develop a comprehensive understanding of banking operations and customer service.
Previous Employment at Fay Servicing, LLC
Before joining Epiq, David Briggs worked as AVP Customer Service at Fay Servicing, LLC from 2016 to 2017. In this position, he focused on enhancing customer service operations and improving client satisfaction. His role involved overseeing customer service strategies and managing team performance.
Educational Background
David Briggs studied at Eastern Illinois University from 1993 to 1995. His education provided a foundation for his career in banking and customer service, equipping him with essential skills for his various roles in the financial sector.
Career Progression in Banking
David Briggs began his banking career at West Suburban Bank, where he held various positions from 1996 to 1998. He then progressed to HSBC Retail Banking and Wealth Management, where he took on roles with increasing responsibilities. His career reflects a consistent advancement in the banking industry, showcasing his expertise in customer service and financial management.