David Shuma
About David Shuma
David Shuma serves as the Director of Operations at Epiq, where he has worked since 2021. He has extensive experience in customer service infrastructure and has held various leadership roles in financial operations across multiple organizations.
Current Role at Epiq
David Shuma serves as the Director of Operations at Epiq, a position he has held since 2021. He operates from Raleigh, North Carolina, where he oversees various operational functions within the company. His role involves optimizing processes and ensuring efficient service delivery to meet organizational goals.
Previous Experience at Epiq
Before his current role, David Shuma held multiple positions at Epiq. He worked as a Contact Center Program Manager from 2018 to 2020 and then transitioned to the role of Contact Center Senior Program Manager from 2020 to 2021. His experience in these roles contributed to his understanding of customer service infrastructure and operational efficiency.
Professional Background
David Shuma has extensive experience in the financial services and education sectors. He worked at MBNA America Bank as Vice President of Consumer Finance Credit Acquisition from 2000 to 2005. He also held leadership roles at Kaplan University, Socle Education, and Corinthian Colleges, focusing on financial aid operations and customer service support.
Education and Expertise
David Shuma earned a Bachelor of Arts degree in Economics - Business from West Chester University of Pennsylvania. He possesses expertise in building and optimizing customer service infrastructure, maintaining lasting relationships through effective strategies, and coaching multi-site call center teams to achieve business objectives.
Achievements in Operations Management
Throughout his career, David Shuma has demonstrated a proven track record in operations management. His ability to coach and motivate teams has led to exceeding business and financial objectives. He has effectively implemented processes that enhance service levels and operational efficiency across various organizations.