Ellie Bake Aguiar
About Ellie Bake Aguiar
Ellie Bake Aguiar is a Training Specialist at Epiq, where she has worked since 2022. She has a background in training coordination, having developed onboarding programs and led various training sessions throughout her career.
Work at Epiq
Ellie Bake Aguiar has been employed at Epiq as a Training Specialist since 2022, working remotely. In this role, she coordinates and hosts onboarding trainings weekly for groups of 1 to 15 participants. Prior to her current position, she served as a Client Services Training Coordinator from 2020 to 2022, where she developed an onboarding program consisting of 13 courses. Ellie also worked as a Client Services Training Intern in 2019 for four months and as a Claims Analyst for three months in 2017.
Education and Expertise
Ellie Bake Aguiar studied at Brigham Young University - Idaho from 2015 to 2020, focusing on Communication with an emphasis in Public Relations. She also attended Aloha High School from 2011 to 2015. Her educational background supports her expertise in training and communication, which she applies in her current role at Epiq.
Training and Development Initiatives
In her capacity as a Training Specialist, Ellie Bake Aguiar has led ad hoc and process improvement trainings with over 100 participants per session. She has generated reports to quantify the results of training initiatives and tracked relevant statistics. Additionally, she has created comprehensive training materials, including SOPs, user guides, job aids, and assessments to enhance the training experience.
Collaboration and Process Improvement
Ellie has collaborated with IT to assist with systems installation and troubleshooting for new Client Services staff. She played a key role in maintaining and updating Standard Operating Procedures (SOPs) to enhance process accuracy and efficiency. Her contributions have been significant in improving training processes and ensuring effective onboarding for new employees.