Erika Hartley
About Erika Hartley
Erika Hartley is a Document Services Supervisor at Epiq, with a background in technical communication and legal assistance. She has extensive experience in document workflow management and has held various roles at RR Donnelley over a span of 16 years.
Work at Epiq
Erika Hartley currently serves as a Document Services Supervisor at Epiq, a position she has held since 2021. In this role, she provides backup support for coordinating workflow and workload distribution across her team using the Workflow Tool. Hartley acts as a liaison with customers, ensuring that work is intake in a professional and friendly manner. She also supports the Manager in addressing grievances and issues raised by lawyers, paralegals, and other job requestors. Additionally, she participates in departmental project teams aimed at streamlining workflow and resolving operational issues.
Professional Experience at RR Donnelley
Prior to her role at Epiq, Erika Hartley worked at RR Donnelley for a total of 13 years in various capacities. She served as a Legal Document Workflow Supervisor from 2015 to 2020, overseeing legal document processes. Earlier, she held positions as a Proofreader (GIM) from 2004 to 2012, Workflow Coordinator from 2013 to 2015, and Quality Assurance Coordinator for 10 months in 2012. Her extensive experience at RR Donnelley provided her with a solid foundation in document services and workflow management.
Educational Background
Erika Hartley has a diverse educational background. She studied Technical Communication at Arizona State University, earning a Bachelor of Science (B.S.) in 2011. She also completed a Legal Assistant/Paralegal program at Maricopa Community Colleges from 2015 to 2018. Additionally, she pursued Business studies at Maricopa Community Colleges from 2020 to 2021. Earlier in her education, Hartley studied English Language and Literature at George Mason University and Journalism at the University of Mississippi.
Skills and Technical Proficiency
In her professional roles, Erika Hartley has maintained a high level of technical proficiency with automation and specialized applications. She is adept at coordinating workflow and workload distribution, which is essential for her current position. Hartley actively participates in departmental project teams and task forces, contributing to efforts aimed at streamlining processes and resolving issues. Her ability to support managers and liaise with clients highlights her strong communication and organizational skills.
Previous Management Experience
Before her career in document services, Erika Hartley worked as a Store Manager at Blockbuster from 1991 to 2004. During her 13 years in this role, she gained valuable management experience across various locations, including Fairfax County, VA, Memphis, TN, and the Phoenix, AZ area. This early experience in management has contributed to her leadership skills and ability to handle customer relations effectively.