Francesco Milano
About Francesco Milano
Francesco Milano serves as the Senior Manager of Information Technology at Epiq, where he manages remote workforce technology and enforces best practices. With over 15 years of experience in IT roles, he has worked at notable companies including Sprint, Embarq, and DST Systems.
Work at Epiq
Francesco Milano has been serving as the Senior Manager of Information Technology at Epiq since 2019. In this role, he has managed the remote workforce initiative, ensuring that all remote employees have access to the necessary technology. He has enforced best practices and established technology standards to align complex systems with Epiq's goals. Additionally, he streamlined the Change Management process for Enterprise Applications, achieving a deployment defect rate of less than 10%. Milano has also partnered with various business units to execute high-priority mitigation actions aimed at enhancing customer satisfaction and addressing security audits.
Previous Work Experience
Before joining Epiq, Francesco Milano accumulated extensive experience in the information technology sector. He worked at Sprint from 2006 to 2019 in Application and Production Support Management, contributing to various IT initiatives over a 13-year period. Prior to that, he was employed at Embarq as a Systems Analyst II from 2003 to 2005 in Kansas City, Missouri. His career also includes a role as an IT Auditor at DST Systems from 2005 to 2006, where he focused on auditing IT processes and systems.
Education and Expertise
Francesco Milano studied at Western Governors University, where he achieved a degree in Computer/Information Technology Administration and Management. His educational background has equipped him with the skills necessary to manage complex IT systems and implement effective technology strategies. Milano's expertise includes enforcing best practices in IT management and aligning technology initiatives with organizational objectives.
Achievements in IT Management
During his career, Francesco Milano has achieved significant milestones in IT management. At Epiq, he implemented a centralized location for documentation storage and established a review process to ensure that documentation remains current. His efforts in streamlining the Change Management process for Enterprise Applications have led to a notable reduction in deployment defects. Milano's proactive approach in partnering with business units has contributed to improved customer satisfaction and enhanced security measures.