Hollie Donaubauer
About Hollie Donaubauer
Hollie Donaubauer is a Project Manager with a Bachelor of Science in Human Environmental Science from the University of North Carolina at Greensboro. She has extensive experience in customer service management and team development across various companies, including RC2, Norwest Mortgage, and Cingular Wireless.
Work at Epiq
Hollie Donaubauer has been employed at Epiq as a Project Manager since 2016. In this role, she has contributed to various projects, including the development of a new point of sale system. Her responsibilities involve overseeing project timelines, coordinating with team members, and ensuring that project objectives are met efficiently.
Education and Expertise
Hollie Donaubauer earned a Bachelor of Science (B.S.) degree in Human Environmental Science from the University of North Carolina at Greensboro. Her educational background provides her with a solid foundation for understanding customer needs and managing projects effectively in her professional roles.
Background
Before joining Epiq, Hollie Donaubauer held several positions in customer service management. She worked at RC2 as a Customer Service Manager from 2002 to 2006, where she developed specialized teams. Prior to that, she served as a Customer Service Supervisor at Norwest Mortgage from 1990 to 1996, coaching employees and resolving system issues. She also worked as a Customer Service Team Manager at Cingular Wireless from 1997 to 2001.
Achievements in Customer Service Management
During her tenure at Norwest Mortgage, Hollie Donaubauer coached and counseled employees, resulting in six promotions to management positions. At RC2, she established specialized teams such as the Billing Escalation Team and the Welcome Team, enhancing customer service operations. Additionally, she achieved 100% enrollment in training classes at Cingular Wireless through effective recruitment and hiring strategies.