Jacob D. Burts
About Jacob D. Burts
Jacob D. Burts is a Data Services Manager with extensive experience in organizational strategy and client engagement. He has held various leadership roles at GL Solutions and currently works at Epiq, where he focuses on improving business growth and customer retention.
Current Role at Epiq
Jacob D. Burts serves as the Data Services Manager at Epiq, a position he has held since 2021. In this role, he focuses on stabilizing production and client-facing systems to enhance client engagement and improve quality output. His responsibilities include utilizing strategic best practices to drive business growth and customer retention, ensuring that the data services provided align with organizational goals.
Previous Experience at GL Solutions
Jacob D. Burts has extensive experience at GL Solutions- GL Suite Software & Services, where he held multiple roles from 2007 to 2021. He began as an Account Manager from 2007 to 2010, then transitioned to Client Engagement Manager from 2010 to 2013. He served as Sales and Marketing Manager from 2013 to 2017, followed by Vice President Business Solutions from 2017 to 2018, and Vice President Operations from 2019 to 2021. His tenure included a focus on quality assurance as he worked as Quality Assurance Manager from 2018 to 2019.
Educational Background
Jacob D. Burts studied at Eastern Oregon University, where he earned a Bachelor of Science degree in Liberal Arts and Sciences/Liberal Studies. His education has provided a foundation for his career in management and strategy development.
Expertise in Project Management
Jacob D. Burts specializes in Lean/Agile Project Management and Market Planning & Analysis. His expertise enables him to develop strategies for organizational excellence and growth. He has implemented transparent communication tools to enhance collaboration and services with internal teams and customers, reflecting his commitment to effective project management.
Leadership Experience in Higher Education
Before his corporate career, Jacob D. Burts worked as a Residence Hall Director at Eastern Oregon University from 2000 to 2002. This role involved overseeing residential life and fostering a supportive community for students, contributing to his leadership skills and understanding of organizational dynamics.