Jacqueline Duncan
About Jacqueline Duncan
Jacqueline Duncan serves as the Contact Center Team Lead at Epiq, where she has worked since 2018 in the Tampa/St. Petersburg, Florida area. With a background in the mortgage and financial services industries, she is recognized for her dependability, accuracy, and problem-solving skills.
Work at Epiq
Jacqueline Duncan has served as the Contact Center Team Lead at Epiq since 2018. In this role, she has demonstrated her expertise in managing customer interactions and leading a team within the Tampa/St. Petersburg, Florida area. Her responsibilities include overseeing daily operations, ensuring quality service delivery, and fostering a productive work environment. Jacqueline's leadership has contributed to the overall efficiency of the contact center.
Background in Banking
Prior to her current position, Jacqueline worked at Bank of America as a Loan Processor from 2005 to 2011. During her six years in this role, she gained valuable experience in the mortgage industry, focusing on loan processing and customer service. This background has provided her with a strong foundation in financial services, which she has applied in her subsequent roles.
Education and Expertise
Jacqueline studied at Passaic County Community College from 1992 to 1994. Her education has equipped her with essential skills relevant to her career in the mortgage and financial services sectors. Additionally, she is bilingual, a skill she has effectively utilized in her professional roles, enhancing communication with diverse clientele.
Achievements in Customer Service
Throughout her career, Jacqueline has received multiple awards recognizing her production, quality, and customer service. These accolades reflect her commitment to excellence in her work and her ability to meet the needs of clients in the mortgage services industry. Her dependability, accuracy, and problem-solving skills have been particularly noted in her professional evaluations.