James Alexander
About James Alexander
James Alexander is a Cloud Support Technician with extensive experience in technical support roles across various organizations. His career includes positions at the City of London, National Australia Bank, Royal College of Nursing, and Epiq, among others.
Current Role at Epiq
James Alexander currently serves as a Cloud Support Technician at Epiq. He has held this position since 2019, contributing to the company's cloud services and technical support operations in City of London, England. His role involves assisting clients with cloud-related issues and ensuring the smooth operation of cloud systems.
Previous Experience at Epiq
Before his current role, James worked at Epiq as a Technical Support professional from 2016 to 2019. During this time, he provided technical assistance and support for various services, enhancing the overall user experience and addressing technical challenges faced by clients.
Professional Background
James has extensive experience in technical support roles across various organizations. He worked as a 2nd Line Desktop Support Engineer at the Royal College of Nursing from 2012 to 2016. Prior to that, he served as a Senior Service Desk Analyst at National Australia Bank from 2008 to 2009 and held multiple positions at City of London, including Service Desk Technician and Windows 7 Deployment Technician.
Education and Qualifications
James studied at the University of Canterbury, where he earned a Bachelor of Commerce degree. His studies focused on Accounting, Finance, and Information Systems, which he completed from 1998 to 2001. This educational background provides him with a solid foundation in both technical and financial aspects of his work.
Early Career Experience
James began his career in technical support at Netspace Online Systems, where he worked as a 2nd Line Support professional from 2005 to 2007. This early experience laid the groundwork for his subsequent roles in service desk and desktop support, contributing to his development in the IT support field.