Jamie Keeley, Cbrm, Itil
About Jamie Keeley, Cbrm, Itil
Jamie Keeley is an IT Business Partner with extensive experience in various roles within the IT sector, including positions at Ithaka, Consumers Energy, and Epiq. Keeley holds a BS in Interpersonal and Public Communication from Central Michigan University and has received the Global BRM Community Excellence Award for contributions to Business Relationship Management.
Current Role at Epiq
Jamie Keeley serves as an IT Business Partner at Epiq, a position held since 2022. In this role, Keeley focuses on aligning IT initiatives with business objectives, ensuring that technology solutions meet the needs of the organization. The role involves collaboration with various stakeholders to enhance operational efficiency and drive innovation within the company.
Previous Experience in IT and Business Management
Before joining Epiq, Keeley accumulated extensive experience in IT and business management across several organizations. Keeley worked at Ithaka as a Senior Support Specialist from 2004 to 2012, and later held positions such as IT Planning Manager at the University of Michigan Mechanical Engineering and Business Technology Partner at Consumers Energy. This diverse background provided Keeley with a solid foundation in IT support and business technology.
Education and Professional Qualifications
Jamie Keeley earned a Bachelor of Science degree in Interpersonal and Public Communication from Central Michigan University. Keeley also holds certifications in CBRM and ITIL, which demonstrate a commitment to professional development in business relationship management and IT service management.
Technical Proficiency and Skills
Keeley is proficient in various CRM platforms, including Talisma, NetSuite, Salesforce, and Nutshell. This expertise enhances customer relationship management capabilities. Additionally, Keeley has experience supporting both OSX and Windows operating systems, showcasing versatility in IT support. Keeley is skilled in project management using agile methodologies and tools such as JIRA and Confluence.
Achievements in Business Relationship Management
Jamie Keeley received the Global BRM Community Excellence Award, which recognizes significant contributions to the field of Business Relationship Management. This accolade reflects Keeley's dedication to fostering effective relationships between IT and business units, enhancing collaboration and project outcomes.