Jennifer Ferguson
About Jennifer Ferguson
Jennifer Ferguson serves as the Technical Operations Manager at Epiq AACER, where she specializes in optimizing business processes using credit default data. With a background in managing scalable SaaS applications, she has extensive experience in the legal and financial industries.
Work at Epiq
Jennifer Ferguson currently serves as the Technical Operations Manager at Epiq AACER, a position she has held since 2018. In this role, she focuses on optimizing business processes for lenders and investment firms by leveraging credit default data. Her responsibilities include managing scalable Software as a Service (SaaS) applications specifically designed for the legal and financial industries. Prior to her current role, she worked as a Loan Review Services Supervisor at Epiq for one year, where she contributed to workflow automation initiatives aimed at enhancing operational efficiency.
Previous Experience at HSBC
From 2013 to 2017, Jennifer Ferguson worked at HSBC as a Unit Manager in Bankruptcy. During her four years in this role, based in Brandon, Florida, she managed various aspects of bankruptcy operations. Her experience at HSBC provided her with valuable insights into financial processes and client management, which she has applied in her subsequent roles in the financial services sector.
Background in Hospitality Management
Prior to her career in financial services, Jennifer Ferguson worked as a Guest Services Manager at New Tampa Hospitality Group, LLC from 2010 to 2013. In this role, she was responsible for overseeing guest services operations, ensuring customer satisfaction, and managing staff. This experience in hospitality management contributed to her skills in client relations and operational oversight.
Expertise in Workflow Automation
Jennifer Ferguson specializes in implementing workflow automation software solutions that enhance operational efficiency for clients in the financial sector. Her expertise in leveraging technology to streamline processes has been a significant aspect of her roles, particularly in her current position at Epiq. She focuses on optimizing business processes to support the needs of lenders and investment firms.