Jessica Cazenavette
About Jessica Cazenavette
Jessica Cazenavette serves as a Senior Operations Manager at Epiq, where she collaborates with various teams to enhance operational standards and improve service efficiency. She holds a Bachelor of Science and a Master of Science from the University of Central Florida, and has extensive experience in project management and operational roles within the healthcare sector.
Work at Epiq
Jessica Cazenavette has been serving as a Senior Operations Manager at Epiq since 2020 in Charlotte, North Carolina. In this role, she engages in cross-functional collaboration with client services, IT, and other operational teams to design system requirements and perform user acceptance testing for new client web portals. Prior to her current position, she held various roles at Epiq, including Project Manager from 2015 to 2017, Operations Manager from 2017 to 2020, and Medical Review Associate from 2014 to 2015. Throughout her tenure, she has focused on improving operational standards and aligning business processes.
Education and Expertise
Jessica Cazenavette earned a Bachelor of Science (B.S.) in Health/Health Care Administration/Management from the University of Central Florida, completing her studies from 2007 to 2010. She further advanced her education by obtaining a Master of Science (M.S.) in Health Informatics from the same institution, studying from 2013 to 2015. Her educational background equips her with a strong foundation in health care management and informatics, which she applies in her operational roles.
Background
Before joining Epiq, Jessica Cazenavette worked in various roles that contributed to her operational expertise. She served as a Receptionist at Women's Care Florida Winter Park OBGYN from 2010 to 2012 and later worked as an OPPE/FPPE Credentialing Specialist at Orlando Health from 2012 to 2013. These positions provided her with insights into health care operations and client interactions, which she has leveraged in her subsequent roles at Epiq.
Achievements
In her current role at Epiq, Jessica Cazenavette has designed and implemented the Operational Excellence team to support all service lines under the Mass Tort Department. This initiative focuses on creating cohesion of operational standards and aligning business processes. Additionally, she has established a weekly team capacity planning structure to align on current project needs and potential staffing requirements. Her efforts contribute to improving service line revenue earnings and identifying opportunities for increased efficiency.