Jessica Harris
About Jessica Harris
Jessica Harris is a Workforce Management (WFM) Manager with extensive experience in the call center industry. She serves on the board of the Society of Workforce Planning Professionals and has held various managerial roles at companies such as Epiq, SafeAuto, and Fiserv.
Work at Epiq
Jessica Harris currently holds the position of WFM Manager at Epiq, a role she has occupied since 2021. Based in Dublin, Ohio, she has been instrumental in managing workforce management processes within the organization. Her responsibilities include optimizing workforce strategies to enhance operational efficiency and improve service delivery.
Education and Expertise
Jessica Harris has a solid educational background in business. She studied at Park University for one year from 2011 to 2012 and earned an Associate degree in Business from MCCKC, where she studied from 2007 to 2009. Her expertise lies in strategic leadership and business relationship management, particularly within the call center industry, where she focuses on optimizing workforce management processes.
Background
Jessica Harris has extensive experience in workforce management and operations. She began her career at Worldspan as a Business Specialist from 1999 to 2007. Following this, she held various managerial roles, including Manager of Customer Service Workforce & Systems at Root Inc. in 2021, and Manager of Customer Solutions at Fiserv from 2013 to 2015. She also served as Assistant VP - Operations at UMB from 2008 to 2013.
Professional Contributions
In addition to her managerial roles, Jessica Harris serves as a board member for the Society of Workforce Planning Professionals (SWPP). She is also a featured writer for the International Customer Management Institute (ICMI), where she shares insights and knowledge related to workforce management and customer service strategies.
Previous Work Experience
Prior to her current role at Epiq, Jessica Harris worked at SafeAuto as Workforce Manager from 2018 to 2021, where she managed workforce strategies in the Columbus, Ohio area. She also held positions at UMB as an Operations Analyst from 2007 to 2008 and as Assistant VP - Operations from 2008 to 2013, contributing to her extensive background in operations and workforce management.