Jillian Benton
About Jillian Benton
Jillian Benton is a Client Services Manager with extensive experience in client relations and operations management across various industries. She has a proven track record of implementing strategies that enhance client satisfaction and streamline operations.
Work at Epiq
Jillian Benton has been serving as a Client Services Manager at Epiq since 2020. In this role, she is responsible for overseeing client interactions and ensuring high levels of satisfaction. Her experience in client services and operations management contributes to her effectiveness in this position.
Previous Experience in Client Services
Before joining Epiq, Jillian Benton held various positions that enhanced her expertise in client services. She worked at RR Donnelley as a Contract Services - Operations Manager from 2014 to 2016, where she implemented change management strategies that significantly improved client satisfaction scores. Additionally, she served as a LegalShield Administrator and Customer Service Manager at Davis Miles, PLLC from 2004 to 2013.
Education and Expertise
Jillian Benton studied at the University of Phoenix, where she earned a Bachelor of Science in Information Technologies with a focus on Business Systems Analysis from 2011 to 2013. She also completed an Associate of Arts in Business Management at the same institution from 2009 to 2011. Her educational background supports her roles in client services and operations management.
Leadership and Training Initiatives
Throughout her career, Jillian Benton has demonstrated leadership in training and development. At RR Donnelley, she developed a comprehensive training program for new hires in the client services department. She also organized and facilitated workshops on effective communication and team development for employees at Davis Miles, PLLC.
Operational Improvements and Achievements
Jillian Benton has a track record of improving operational efficiency. While working at Elementary Credit Repair from 2016 to 2019, she led a cross-functional team that streamlined operations, resulting in a 15% reduction in service delivery time. Her initiatives have consistently focused on enhancing client satisfaction and operational performance.