Joe Walsh
About Joe Walsh
Joe Walsh serves as the Site Operations Manager at Epiq, overseeing daily operations and supervising Service Specialists. He has a diverse background in various roles, including positions at Exela Technologies and Hyatt House, and holds a Bachelor of Arts in English Writing from the University of Colorado at Denver.
Current Role at Epiq
Joe Walsh serves as the Site Operations Manager at Epiq, a position he has held since 2020. In this role, he oversees daily operations at Epiq sites in Denver and Boulder, managing functions such as printing, shipping, records, and reception. He supervises all Service Specialists at these locations, focusing on recruiting, training, and professional development. Walsh collaborates weekly with the Records Liaison and National Records Manager on records projects and Information Resource Management (IRM) requests. He also meets weekly with managers from different Epiq sites to discuss upcoming projects and business volumes.
Previous Experience
Before joining Epiq, Joe Walsh accumulated diverse experience in various roles. He worked at Hyatt House as a Breakfast Attendant from 2011 to 2012 in Denver, Colorado. He then joined Exela Technologies, where he held multiple positions, including Distribution Center CSA 1 from 2015 to 2017 and Senior Office Services Associate from 2017 to 2019. Walsh also worked as a Front Counter Associate at Arapahoe Bowling Center Ltd from 2013 to 2014. His last role at Exela Technologies was as a Senior Office Services Tech Specialist from 2019 to 2020.
Educational Background
Joe Walsh pursued his education at the University of Colorado at Denver, where he studied English Writing and earned a Bachelor of Arts (B.A.) degree from 2009 to 2017. Additionally, he attended Southwest Florida College, achieving an Associate's degree in Business Management and Marketing from 2006 to 2008. His educational background supports his professional roles, particularly in operations and management.
Team Management and Development
In his current role at Epiq, Joe Walsh conducts annual performance reviews with site team members. These reviews focus on discussing individual needs and career path objectives, ensuring that team members receive the support necessary for their professional development. He plays a crucial role in fostering a productive work environment by overseeing the training and growth of Service Specialists across Epiq locations.
Support and Reporting Responsibilities
Joe Walsh is responsible for supporting 12 other Epiq locations across the country with Office Services requests. This includes tasks such as Excel formatting and Nuance PDF support. He also reports monthly production volumes to various Epiq leadership roles, including the Operations Manager and National Records Manager, ensuring that operational metrics are communicated effectively.