John Kellogg
About John Kellogg
John Kellogg is a Continuing Service Improvement Admin at Epiq Systems, where he has worked since 2017, enhancing operational efficiency through automation. He has a background in application support and system administration, with a strong focus on data management and process improvement.
Work at Epiq Systems
John Kellogg has been employed at Epiq Systems since 2010, holding various roles over the years. He currently serves as the Continuing Service Improvement Admin, a position he has held since 2017. In this role, he automated approximately 50% of incoming incidents, enhancing operational efficiency. Prior to this, he worked as an Application Support Manager from 2016 to 2017 and as a Senior Application Support Analyst from 2013 to 2017. His earlier role as a System Administrator lasted from 2010 to 2013.
Education and Expertise
John Kellogg earned a Bachelor of Arts (B.A.) from Queens College, completing his studies between 2010 and 2013. He furthered his education at the CUNY School of Professional Studies, where he obtained a Master of Science (M.S.) in Data Science from 2019 to 2021. His educational background supports his expertise in data management and process automation.
Process Automation and Efficiency Improvements
In his role at Epiq Systems, John Kellogg established an automated process that categorized 700-1000 inbound client incident emails daily. This was achieved using custom R scripts integrated into Power Automate. Additionally, he developed six custom Power BI executive dashboards, which utilized automated data ingestion from Uptrends and Snowflake, contributing to significant efficiency gains within the organization.
Achievements in IT Operations
John Kellogg has made notable contributions to IT operations at Epiq Systems. He increased data center uptime by 5% annually, achieving a 99.98% uptime rate through the development of comprehensive Excel reports that tracked critical business values. His initiatives have saved IT leadership over 3000 man-hours on recurring issues over the past three years.