Joyce Hyatt Benton , MBA, Cms®, Pci®
About Joyce Hyatt Benton , MBA, Cms®, Pci®
Joyce Hyatt Benton is a Client Services Manager at Epiq, specializing in client-centric culture and employee engagement. She has extensive experience in the financial services industry, having held various management roles at Morgan Stanley and GoHealth.
Current Role at Epiq
Joyce Hyatt Benton serves as the Client Services Manager at Epiq, a position she has held since 2022. In this role, she focuses on developing a client-centric culture that enhances employee engagement and supports revenue growth. Her responsibilities include leading initiatives that improve customer experience and drive service excellence within the organization.
Previous Experience at GoHealth
Prior to her current role, Joyce worked at GoHealth as a Program Manager from 2021 to 2022 in Tampa, Florida. During her tenure, she was involved in managing client programs and enhancing service delivery, contributing to the overall success of the organization.
Career at Morgan Stanley
Joyce Hyatt Benton has an extensive background at Morgan Stanley, where she held multiple positions over a span of 11 years. She served as Segment Manager - Vice President from 2017 to 2020, and as Business Service Manager from 2010 to 2017, both in the Tampa and Charlotte areas. Earlier in her career, she worked as a Senior Registered Associate from 2006 to 2010 in the Greensboro/Winston-Salem area.
Education and Certifications
Joyce holds a Master of Business Administration from the University of North Carolina at Greensboro, where she studied from 2004. She also earned a Bachelor of Science in Business Administration from the same institution. In addition to her degrees, she possesses certifications in Cms® and Pci®, which demonstrate her specialized knowledge and skills in client services and management.
Expertise in Change Management and Sales Innovation
Joyce specializes in change management and sales innovation, with a strong focus on customer experience strategy. Her expertise allows her to lead high-performing teams and implement strategies that enhance customer service excellence, contributing to organizational growth and employee engagement.