Karen Johnson
About Karen Johnson
Karen Johnson serves as the National Account Director at Epiq, where she has worked since 2019, focusing on operational change and service delivery in the Greater Atlanta Area. She has extensive experience in management roles, including previous positions at Epiq and the American Red Cross, and holds a degree in Equine Science from Colorado State University.
Work at Epiq
Karen Johnson has been serving as the National Account Director at Epiq since 2019. In this role, she operates in the Greater Atlanta Area and is responsible for driving operational change through the effective implementation of company policies. Prior to her current position, she held the role of Director of Operations at Epiq from 2018 to 2019 and worked as an Operations Manager from 2003 to 2018. Her tenure at Epiq spans over 15 years, showcasing her extensive experience within the organization.
Education and Expertise
Karen Johnson studied Equine Science at Colorado State University from 1988 to 1992. She completed her education at Greenwich High School. Her academic background, combined with her professional experience, has equipped her with a strong focus on creative analytics and service delivery, which aids in developing and inspiring teams.
Background
Before joining Epiq, Karen Johnson worked at IKON Office Solutions as a Site Manager and Site Auditor from 1998 to 2003. She also served as the Chairman of Volunteers for the American Red Cross in Yokosuka, Japan, from 1996 to 1997. This diverse background has contributed to her expertise in operational management and volunteer coordination.
Achievements
Karen Johnson is recognized for her ability to drive client loyalty through exceptional service delivery and onboarding support. She has a proven track record of identifying strengths and weaknesses within organizations, which facilitates continuous improvement. Additionally, she is experienced in controlling costs through effective manpower utilization, succession planning, and resource management.