Karen L. Hooks
About Karen L. Hooks
Karen L. Hooks is a Revenue Analyst at Epiq, where she has worked since 2018 in the Charlotte, North Carolina area. She specializes in managing invoicing processes and ensuring compliance with contracts.
Work at Epiq
Karen L. Hooks has served as a Revenue Analyst at Epiq since 2018, contributing to the company's operations in the Charlotte, North Carolina area. In her role, she has developed and implemented standard operating procedures (SOPs) for reporting and invoicing processes. She ensures compliance with contracts by managing fee holdbacks for pending cases and overseeing invoicing for completed lien resolutions. Her responsibilities include researching unapplied payments to ensure accurate matching with open invoices or identifying items that need to be invoiced.
Previous Experience at GMAC Commercial Finance
Prior to her tenure at Epiq, Karen L. Hooks worked at GMAC Commercial Finance as a Customer Service Specialist from 1993 to 1997. During her four years in this role, she gained valuable experience in customer service operations, which contributed to her skills in managing financial processes and client interactions.
Education and Expertise
Karen L. Hooks earned her Bachelor of Science in Accounting (BSA) from the University of Michigan-Dearborn. Her educational background provides a solid foundation for her expertise in revenue analysis, invoicing, and compliance management. She specializes in researching unapplied payments, ensuring accurate financial reporting and invoicing.
Professional Skills
In her role as a Revenue Analyst, Karen L. Hooks specializes in several key areas. She is adept at developing standard operating procedures for financial processes, managing compliance with contracts, and ensuring accurate invoicing. Her research skills enable her to effectively match unapplied payments with open invoices, enhancing the accuracy of financial records.