Karen Whalen
About Karen Whalen
Karen Whalen is a Customer Service Specialist with over 16 years of experience in the field. She has worked at Delaware Park Casino since 2013 and at Epiq since 2019, holding a degree in Business Management from Wilmington University.
Work at Epiq
Karen Whalen has been employed at Epiq as a Customer Service Specialist since 2019. In this role, she is responsible for providing support and assistance to clients, ensuring their needs are met efficiently. Her experience in customer service contributes to the overall effectiveness of the team in Washington, DC.
Current Role at Delaware Park Casino
Since 2013, Karen Whalen has served as a Customer Service Specialist at Delaware Park Casino. Over the course of 11 years, she has developed a strong understanding of customer needs and expectations within the gaming industry. Her role involves interacting with customers to enhance their experience and resolve any issues that may arise.
Education and Expertise
Karen Whalen studied at Wilmington University from 2012 to 2015, focusing on Business, Management, Marketing, and Related Support Services. Additionally, she attended the University of Phoenix for 11 months in 2015, where she studied Business Administration and Management. This educational background supports her expertise in customer service and management.
Professional Background
Karen Whalen has a solid professional background in customer service, with over a decade of experience in the field. Her roles at both Epiq and Delaware Park Casino have equipped her with skills in client interaction, problem-solving, and service delivery. This extensive experience enhances her ability to manage customer relations effectively.