Katrina Pelters
About Katrina Pelters
Katrina Pelters is the Client Services Director at Epiq, with over 15 years of experience in customer success and project management. She has held various roles in notable companies, including kCura, Huron Consulting Group, and DISCO, and holds an MBA and a BBA from Capella University.
Current Role at Epiq
Katrina Pelters serves as the Client Services Director at Epiq, a position she has held since 2022. Based in Chicago, Illinois, she is responsible for overseeing client service operations and ensuring the delivery of high-quality support to clients. Her role involves combining her extensive experience in project management and customer success to enhance client satisfaction and engagement.
Previous Experience in Project Management
Katrina Pelters has held various project management roles throughout her career. She worked as a Project Manager at DISCO from 2020 to 2022, where she managed project timelines and deliverables. Prior to that, she was a Senior Project Manager at KrolLDiscovery from 2017 to 2019, and a Project Manager at Complete Discovery Source, Inc. from 2019 to 2020. Her experience spans over 15 years in project management and customer success.
Educational Background
Katrina Pelters studied at Capella University, where she earned a Master of Business Administration (MBA) with a focus on Leadership from 2014 to 2015. Additionally, she completed her Bachelor of Business Administration (BBA) in Organizational Leadership at the same institution from 2012 to 2015. Her educational background supports her expertise in leadership and management.
Career History and Roles
Katrina Pelters has a diverse career history in the consulting and technology sectors. She began her career as a Support Analyst at kCura from 2009 to 2010. She then served as a Relativity Team Lead at Huron Consulting Group from 2012 to 2015. Additionally, she worked as a Technical Operations Specialist at Ricoh Global Services for five months in 2012. Her varied roles have contributed to her comprehensive skill set in customer success and project management.
Community Involvement
In addition to her professional responsibilities, Katrina Pelters volunteers as a coach and mentor for youth. She focuses on developing their leadership potential, demonstrating her commitment to community engagement and personal development. This involvement reflects her dedication to fostering the next generation of leaders.