Katya Mc Kenzie
About Katya Mc Kenzie
Katya McKenzie is an Escalations Specialist at Epiq, where she has worked since 2020. She specializes in managing high-volume escalations, process improvements, and training new hires, drawing on her background in applied economics and data analysis.
Work at Epiq
Currently, Katya McKenzie serves as an Escalations Specialist at Epiq, a role she has held since 2020. In this position, she manages an average of 750 Class Action Settlement escalations each month, demonstrating her ability to handle high-volume caseloads effectively. She leads process improvements aimed at reducing escalation volume, which reflects her focus on operational efficiency. Additionally, she plays a key role in onboarding new team members by conducting training sessions on the Claims Matrix, contributing to the development of skills within her team.
Previous Experience
Before joining Epiq, Katya McKenzie gained diverse experience in various roles. She worked as a Pool House Attendant at Persimmon Country Club from 2016 to 2017 in Gresham, Oregon. In 2018, she interned at the Oregon State Public Interest Research Group (OSPIRG) for three months in the Eugene, Oregon area. Following her internship, she worked as a Recruiter at Collabera Inc. for seven months in 2019 in the Portland, Oregon area. These positions provided her with a foundation in customer service, research, and recruitment.
Education and Expertise
Katya McKenzie studied at the University of Oregon from 2015 to 2019, where she earned a degree in Applied Economics, Business, and Society, along with a double minor in Media Studies and Sociology. This educational background equips her with a strong understanding of economic principles and social dynamics, which she applies in her current role. Her expertise in data analysis is evident as she utilizes Excel to manage and identify trends within escalations, enhancing her ability to contribute to process improvements.
Skills and Contributions
In her role as an Escalations Specialist, Katya McKenzie creates and edits FAQs by analyzing trends and identifying deficiencies. This work contributes to improved communication and resource availability for stakeholders. She fosters a collaborative team environment and builds rapport with other departments, which emphasizes her strong interpersonal skills. Her commitment to operational efficiency and her ability to analyze data effectively support her contributions to the organization.