Kayla Mullens
About Kayla Mullens
Kayla Mullens is a Quality Assurance Analyst with expertise in risk analysis and management. She has a diverse professional background, including roles in the US Navy and Wells Fargo, and holds a Bachelor of Science in Resource Conservation from the University of Montana.
Current Role at Epiq
Kayla Mullens has been serving as a Quality Assurance Analyst at Epiq since 2021. In this role, she utilizes her expertise in risk analysis and management to ensure compliance and quality standards are met. Her responsibilities include managing third-party relationships, which is critical for maintaining quality assurance processes. Additionally, her skills in training facilitation contribute to her effectiveness in this position.
Previous Experience at Wells Fargo
Kayla Mullens has held multiple positions at Wells Fargo. She worked as an Escalated Complaints Specialist from 2018 to 2020, where she addressed complex customer issues. Prior to that, she served as an ECMO Quality Assurance Analyst for 11 months in 2020, focusing on quality assurance processes. She also worked as a Customer Service Representative for one year from 2017 to 2018, providing support to customers in Billings, Montana.
Background in Wildland Firefighting
Kayla Mullens has experience as a Wildland Firefighter Type II with the U.S. Forest Service. She worked in this capacity from 2007 to 2008 in Harlowton, Montana, and again from 2009 to 2011 in Powell, Idaho. This role involved responding to wildfires and managing emergency situations, contributing to her skills in risk management and schedule management.
Education and Expertise
Kayla Mullens earned a Bachelor of Science (B.S.) degree in Resource Conservation from the University of Montana, completing her studies from 2007 to 2011. Her educational background supports her expertise in risk analysis and management, which is essential for her current role in quality assurance.
Military Experience as Surface Warfare Officer
Since 2012, Kayla Mullens has been serving as a Surface Warfare Officer in the U.S. Navy. This role has provided her with extensive experience in project management and operational oversight, further enhancing her skills in schedule management and compliance.