Kelly Cotter
About Kelly Cotter
Kelly Cotter is a Client Administrator at Epiq in London, England, with a background in customer service and experience at Disney Store and the Department for Work and Pensions. She is passionate about learning Japanese and has visited Japan, where she practiced the language.
Work at Epiq
Kelly Cotter has been employed at Epiq as a Client Administrator since 2019. In this role, she is responsible for managing client relationships and ensuring effective communication between clients and the company. Her experience in customer service contributes to her ability to handle complex situations with ease. Cotter's tenure at Epiq spans over five years, during which she has developed skills relevant to client administration and support.
Previous Employment Experience
Before joining Epiq, Kelly Cotter worked at the Disney Store as a Sales Assistant from 2015 to 2019. Her role involved direct customer interaction, where she honed her skills in customer service and sales. Prior to that, she served as an Executive Officer at the Department for Work and Pensions (DWP) from 2009 to 2011 in Romford, Greater London. This position allowed her to gain experience in administrative tasks and public service.
Education and Expertise
Kelly Cotter studied at Havering Sixth Form College from 2002 to 2004, where she completed her education. She is currently pursuing the JPLTN4 qualification with the aim of achieving the JPLT N1 qualification in Japanese. Cotter has demonstrated a commitment to personal development by actively engaging in training sessions and regularly reviewing her objectives.
Cultural Engagement and Language Skills
Kelly Cotter has a passion for learning about Japanese culture and language. She visited Japan in May 2019 and February 2020, during which she practiced speaking Japanese. Her initiative to learn the language reflects her dedication to cultural engagement and personal growth.
Customer Service Skills
With extensive experience in customer service, Kelly Cotter possesses a strong ability to manage delicate and complicated situations effectively. Her calm demeanor and problem-solving skills enable her to navigate intimidating scenarios, making her a valuable asset in client-facing roles.