Ken Pierce
About Ken Pierce
Ken Pierce serves as the Vice President of Operations at Epiq, where he has worked since 2019. With a background in business information systems and extensive experience in managing software development projects, he focuses on enhancing operational efficiency and client service management.
Current Role at Epiq
Ken Pierce serves as the Vice President of Operations at Epiq, a position he has held since 2019. In this role, he is responsible for overseeing operational tasks and ensuring that the organization meets client needs through effective service management. His leadership focuses on enhancing operational efficiency and implementing strategies that align with client expectations.
Previous Experience at Epiq
Ken Pierce has a substantial history with Epiq Systems, having worked in various capacities. He began as a Production Supervisor from 2002 to 2005, followed by a role as Technical Implementation Supervisor in Corporate Services from 2005 to 2006. He then served as a Project Manager from 2006 to 2008. Each position contributed to his understanding of operational processes and client service management.
Education and Expertise
Ken Pierce studied at Linfield University, where he earned a Bachelor of Science degree in Business Information Systems from 2007 to 2009. His educational background supports his technical understanding and enhances his capabilities in managing operational tasks. He applies his knowledge in strategic planning and critical thinking to improve client service delivery.
Process Improvement Methodologies
Ken Pierce utilizes Six Sigma methodology to drive process improvements within his operational framework. This approach enables him to enhance operational efficiency and streamline processes, contributing to the overall success of the projects he manages.
Project Management Experience
Ken Pierce has extensive experience in managing complex software development projects. His roles at Epiq have equipped him with the skills necessary to lead projects with a high level of success. He focuses on ensuring that the products and services offered align with client needs, demonstrating his commitment to effective client service management.