Kenyon Glover
About Kenyon Glover
Kenyon Glover serves as the Operations Manager for Epiq in Texas, where he has worked since 2001. He is responsible for overseeing operational standards, managing a team of 50 employees, and leading the implementation of new accounts.
Work at Epiq
Kenyon Glover has served as Operations Manager Texas at Epiq since 2001, accumulating 23 years of experience in this role. Based in Houston, Texas, he manages a team of 50 employees, including 15 direct reports across 16 client accounts. His responsibilities include conducting site audits, overseeing operational corrections, and ensuring high standards are maintained. Glover leads the implementation of new accounts as assigned by the Senior Regional Director and conducts regular visits to support team member growth through developmental sessions.
Education and Expertise
Kenyon Glover studied International Business at Liberty University. He also attended Robert Morris University - Illinois, where he earned an Associate's degree in Business. His educational background supports his operational management skills and his ability to lead teams effectively within the business environment.
Background
Before joining Epiq, Kenyon Glover worked at Union Pacific Railroad as a Trackman from 2000 to 2001 in Chicago, Illinois. He also served in the United States Air Force as an Aircraft Loadmaster from 1994 to 1996. These experiences contributed to his operational knowledge and leadership capabilities.
Leadership and Team Development
In his role, Kenyon Glover is responsible for recruiting, developing, and training site management and personnel. He leads weekly leadership calls with direct reports to ensure effective communication and direction. Glover also writes and performs annual performance reviews for all direct reports, focusing on assessing and improving performance. His approach includes coaching, counseling, and, when necessary, disciplining team members.
Client Relations and Operational Efficiency
Kenyon Glover develops and maintains working relationships with key client contacts, acting as the primary point of contact for issues. He assists the sales team with analysis and proposal preparation and coordinates production equipment installations and de-installations to ensure operational efficiency. Glover oversees the preparation and presentation of monthly management reports and other client correspondence.