Kesha Thompson
About Kesha Thompson
Kesha Thompson is a manager based in Charlotte, North Carolina, overseeing operations in Charlotte and Washington, D.C. She has extensive experience in managing teams across various services and has worked in several roles within the legal and document services sectors since 2004.
Current Role at Epiq
Kesha Thompson serves as a Manager at Epiq, overseeing operations in Charlotte, North Carolina, and Washington, DC. She has held this position since 2019. In her role, she manages a team of eight employees across various departmental services, including Copy Center, Shipping & Receiving, Hospitality, Supply, and Courier Services. Kesha is responsible for ensuring that the team meets its operational goals and maintains high standards of service delivery.
Previous Experience at Epiq and DTI
Before her current role, Kesha worked at Epiq Global as a Site Supervisor in Managed Services from 2010 to 2019. During her nine years there, she developed expertise in managing service operations. Concurrently, she has been employed at DTI LLC as a Site Supervisor since 2010. Her experience in these roles has equipped her with skills in team management and service operations.
Professional Background in Legal Services
Kesha has extensive experience in the legal services sector. She has worked as an Account Lead and Document Service Representative II at Merrill Corporation since 2010, serving clients such as Winston & Strawn LLP. Prior to this, she held the position of Office Services Clerk at Winston & Strawn LLP from 2008 to 2010, which provided her with foundational knowledge in office services within a legal environment.
Educational Background
Kesha Thompson completed her high school education at John Marshall High School in Richmond, VA, where she achieved a 4.2 GPA and an Honors Diploma. She furthered her education at Central Piedmont Community College, where she earned a Certificate of Completion in Practice Workflow & Information Redesign Specialist in 2010. Additionally, she obtained a Basic Law Enforcement Certification from the same institution in 2006.
Team Management and Responsibilities
In her managerial role, Kesha is responsible for delegating tasks to her team members and evaluating their job performance and productivity. She works closely with service employees to address their individual needs and career objectives. Furthermore, Kesha maintains all records and reports related to production and volume at the Charlotte and Washington DC sites, ensuring operational efficiency.