Kevin Connelly
About Kevin Connelly
Kevin Connelly serves as the Enterprise Operations Manager at Epiq, where he oversees operations for Sidley Austin and manages client relationships. He has extensive experience in operational management within the legal sector, having held various roles at companies such as Ricoh USA, Williams Lea, and Pitney Bowes.
Current Role at Epiq
Kevin Connelly serves as the Enterprise Operations Manager at Epiq, a position he has held since 2022. In this role, he oversees multiple office operations for the account of Sidley Austin, ensuring continuity across all offices. His responsibilities include facilitating regular client communications and managing client relationships to ensure exceptional service from the on-site support services team. He also assists in the preparation and review of annual reports, acting as the principal liaison between Epiq, the client’s administration, and site employees.
Previous Experience at Ricoh USA, Inc.
Before joining Epiq, Kevin Connelly worked at Ricoh USA, Inc. as an Integrated Account Manager from 2010 to 2013. His role focused on operations and business development within the legal and commercial sectors in the Greater Chicago Area. During this time, he was responsible for national operational oversight of the Sidley Austin account, managing multiple office operations and ensuring seamless service delivery.
Professional Background and Skills
Kevin Connelly has a diverse professional background with experience in various roles. He worked as a National Account Director at Williams Lea from 2013 to 2015, where he managed the legal account for Sidley Austin. He also served as a Sr. Client Solutions Director at Brilliant® for eight months in 2021-2022. His expertise includes recruiting, training, and developing support services teams, as well as compiling management reports and conducting client surveys to enhance operational efficiency.
Educational Background
Kevin Connelly studied at Calumet College of St. Joseph, where he earned a Bachelor of Science Degree in Organization Management. His educational background supports his professional roles, providing him with the knowledge and skills necessary for effective management and operations in various sectors.
Career Progression and Previous Roles
Throughout his career, Kevin Connelly has held several positions that contributed to his expertise in operations management. He worked at Enbridge Pipelines as a Community Relations representative from 2015 to 2016 and at Pitney Bowes Management Services as a Customer Operations Manager II from 2005 to 2010. His experience spans over a decade, focusing on client relations, operational oversight, and team development.