Lauren Dowben
About Lauren Dowben
Lauren Dowben is a Senior Service Specialist at Epiq, where she has worked since 2021. She has a diverse background, including roles at Hulu, SpaceX, and as an actor, and holds a Bachelor of Arts degree in Theatre from The University of Kansas.
Current Role at Epiq
Lauren Dowben serves as a Senior Service Specialist at Epiq, a position she has held since 2021. In this role, she is responsible for providing specialized service and support to clients, contributing to the overall efficiency and effectiveness of the organization. Her experience in this position spans three years, during which she has developed a strong understanding of client needs and service delivery.
Previous Experience at Hulu
Before joining Epiq, Lauren worked at Hulu as a Viewer Experience Advocate for six months in 2017. Based in the Los Angeles Metropolitan Area, she focused on enhancing viewer satisfaction and addressing customer inquiries. This role allowed her to gain valuable insights into customer service dynamics in the entertainment industry.
Background in Performing Arts
Lauren has a background in performing arts, having worked as an actor with BARDS OF BIRMINGHAM from 2015 to 2016. This experience in Birmingham, Alabama, provided her with skills in performance and communication, which are beneficial in her current service-oriented roles.
Education and Academic Background
Lauren Dowben earned a Bachelor of Arts in Theatre from The University of Kansas, where she studied from 2009 to 2013. This academic background laid the foundation for her skills in performance and communication, which she has applied throughout her career.
Work History at SpaceX
Lauren's work history includes a position at SpaceX, where she served as a Computer Numerical Control Machinist for five months in 2021. Prior to this role, she worked as a Barista at SpaceX from 2018 to 2021, contributing to the company's internal food service operations. Her time at SpaceX provided her with diverse experiences in both technical and customer service roles.