Leah Boone ☁️
About Leah Boone ☁️
Leah Boone is a Manager of Salesforce Administration at Epiq, where she has worked since 2020. She has extensive experience in Salesforce integration and administration, having previously held roles at Epiq and The Ritz-Carlton Hotel Company.
Current Role in Salesforce Administration
Leah Boone currently serves as the Manager of Salesforce Administration at Epiq, a position she has held since 2020. In this role, she manages an international team of Salesforce Administrators, overseeing work assignments, mentoring, performance reviews, compensation, and career progression. Leah acts as a technical lead, reviewing and approving design and implementation suggestions for Salesforce projects. She is responsible for creating and maintaining training materials for end users, ensuring that all team members are informed about new features and processes.
Previous Experience at Epiq
Leah Boone has a substantial history with Epiq, having worked there in various capacities from 2014 to 2020. She began her tenure as a Customer Service Representative, transitioning to a Sales Operations Analyst role from 2016 to 2020, and then to Salesforce Administrator from 2018 to 2020. During her time in these roles, she integrated sales engagement software and data quality management software into the Salesforce platform, and managed internal quarterly releases with mass presentations to end users.
Background in Hospitality
Before her career in Salesforce administration, Leah Boone worked in the hospitality industry. She was employed by The Ritz-Carlton Hotel Company, L.L.C. as a Bartender and Department Trainer from 2005 to 2008. Additionally, she worked at Hyatt Regency as a Lobby Attendant for six months in 2008. This experience provided her with valuable skills in customer service and team training.
Education and Training
Leah Boone studied at Georgia College & State University, where she gained foundational knowledge that supports her career in Salesforce administration. Her education has contributed to her ability to manage complex projects and lead teams effectively within the Salesforce ecosystem.
Salesforce Integration and Management Skills
Leah Boone has demonstrated expertise in Salesforce integration and management throughout her career. She continually re-evaluates and updates Salesforce organization security by adjusting profiles, roles, sharing rules, and permission sets. Additionally, she reviews and vets new third-party platforms for Salesforce integration, ensuring that both native and non-native applications align with organizational needs.