Marcell Johnson
About Marcell Johnson
Marcell Johnson serves as the National Operations Manager at DTI LLC, where he has worked since 2013. He has extensive experience in client relations, human resources, and operational management, having held various managerial roles in the Greater Chicago Area since 2001.
Work at DTI LLC
Marcell Johnson has served as the Operations Manager at DTI LLC since 2013. In this role, he focuses on client relations, human resources, financial management, and operational areas. He oversees the production of Facility Managed accounts, ensuring that services exceed client expectations. Johnson is involved in supervising, hiring, and training frontline managers and their employees, contributing to the overall effectiveness of the operations team.
Previous Experience
Before his tenure at DTI LLC, Marcell Johnson worked at Document Technologies as a Site Manager from 2007 to 2010. He also held the position of Call-Center Manager at AT&T from 2001 to 2006. Additionally, he served as the Firmwide Records Manager at Holland & Knight LLP from 2010 to 2013. These roles provided him with extensive experience in operations and management within various sectors.
Education and Expertise
Marcell Johnson studied at DePaul University, where he earned a Bachelor of Arts and a Bachelor of Science from 1999 to 2003. His educational background has equipped him with the knowledge and skills necessary for his roles in operations management and client relations.
Current Role at Epiq
In addition to his role at DTI LLC, Marcell Johnson has been the National Operations Manager at Epiq since 2007. He is responsible for managing the quality assurance of standard operating procedures and creating strategies to improve productivity and efficiencies within the organization. His leadership in this position contributes to the operational success of Epiq.